Privacy Policy

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Effective date: October 1, 2026

Last updated: October 1, 2026

Violet+Grey Aesthetics & Skincare ("Violet+Grey," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit violetandgrey.com, contact us, request information, submit a lead form, or book a consultation.

This policy covers our website and general inquiries. Health information collected as part of care may be subject to separate privacy requirements and, if applicable, our Notice of Privacy Practices. This policy is not a substitute for that notice.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact information, such as your name, phone number, email address, and preferred way to be contacted.

• Appointment information, such as your requested consultation date, booking details, and related communications.

• Information you choose to send us in a message or inquiry. Please do not include diagnoses, medications, or other sensitive health information in a general website or advertising form.

• Device and website information, such as browser type, device information, pages visited, and approximate location derived from your IP address, where collected through website technologies.

• Information from service providers or platforms when you interact with our forms or booking tools, such as Facebook/Instagram lead forms, GoHighLevel, or Square. Their own privacy policies also apply to information they collect directly.

HOW WE USE INFORMATION

We may use information to respond to questions and requests; contact you about a consultation you requested; schedule and manage appointments; provide information about services you asked about; operate, secure, and improve our website and business systems; keep records and meet legal obligations; and send promotional communications when permitted and, where required, with your consent. We do not use a general inquiry form to determine whether someone is eligible for treatment. Clinical decisions are made through the appropriate care process.

WHEN WE DISCLOSE INFORMATION

We may disclose information to service providers that help operate our website, manage inquiries and appointments, communicate with you, or maintain our systems. These may include GoDaddy, Google Analytics, GoHighLevel, and Square when used for your request. If you submit a lead form on Facebook or Instagram, the platform may collect information under its own privacy policy and provide your submitted information to us. We may also disclose information to professional advisers, regulators, or law enforcement when reasonably necessary to comply with law or protect rights or safety, or to a successor organization in a business reorganization, sale, or transfer, subject to applicable law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses GoDaddy Website Builder's cookie banner and advanced tracking settings. The banner offers Accept and Decline choices. GoDaddy states that website tracking is enabled when a visitor selects Accept. We use Google Analytics through GoDaddy to understand website usage. These tools may collect device and browser information, pages visited, and other website activity after cookie tracking is accepted. GoDaddy's settings currently show no Meta Pixel, Google Tag, or Google Tag Manager integration configured. If we add or change tracking tools, we will update this policy.

We do not intentionally send information you enter in clinical forms, patient communications, or appointment details to Google Analytics or advertising platforms. Website disclosures and cookie choices do not replace any authorization or other legal permission that may be required for health information. You can also manage cookies through your browser settings. Blocking some cookies may affect website features.

TEXT MESSAGES AND CALLS

If you provide your phone number, we may contact you about the inquiry or appointment you requested. We send promotional text messages only where you have separately opted in, if required. Consent to receive promotional texts is not a condition of purchasing services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of promotional text messages or HELP for help. We may still send non-promotional messages needed to respond to a request or manage an appointment.

DATA RETENTION AND SECURITY

We keep information for as long as reasonably needed for the purposes described here, including to respond to you, manage appointments, maintain records, and meet legal obligations. Clinical records may be kept under separate retention requirements. We use reasonable safeguards designed to protect information. No website, email, text message, or electronic storage system can be guaranteed to be completely secure.

YOUR CHOICES AND PRIVACY RIGHTS

You may ask us to update or delete information you provided through a general inquiry, or opt out of promotional emails or texts, by using the contact details below or the unsubscribe instructions in the message. Depending on your location and applicable law, you may have additional rights regarding personal information, such as requesting access, correction, deletion, or a copy of certain information, or opting out of certain processing. We will review and respond to requests as required by applicable law. Separate rules may apply to health records.

CHILDREN'S PRIVACY

Our website and general inquiry forms are not intended for children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has submitted information through our website, contact us so we can review the request.

LINKS TO OTHER WEBSITES

Our website may link to websites or services operated by others, including booking or social media services. Their privacy practices are governed by their own policies, which we encourage you to review.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.

CONTACT US

For questions or privacy requests, contact:

Violet+Grey Aesthetics & Skincare

Phone: 832-569-5429

Mailing address: 3860 Friendswood Link Rd, Suite 102, Friendswood, TX 77546

Privacy email: info@violetandgrey.com